Refund and Returns Policy

1. General Overview

At getexpo, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may be eligible for a refund or return in accordance with the terms set out below.

2. Eligibility for Refunds and Returns

2.1. Timeframe

Requests for refunds or returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Returned Items

To qualify for a refund, the product must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or proof of purchase.
• Returned with all accessories, manuals, and any complimentary items that were included.

2.3. Non‑Refundable Items

The following items are not eligible for refunds or returns:

• Personalized or custom‑made products.
• Digital downloads, software licenses, or subscription services.
• Products marked as “Final Sale” at the time of purchase.

3. Return Process

3.1. Initiating a Return

To start a return, please contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number.
• Reason for the return.
• Preferred resolution (refund or exchange).

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid shipping label. Pack the item securely and attach the label. You are responsible for returning the product within the specified timeframe.

4. Refunds

4.1. Method of Refund

Refunds will be processed using the original payment method within 7–10 business days after we receive and inspect the returned item.

4.2. Restocking Fee

A restocking fee of 10 % may be applied to returns that do not meet the condition criteria outlined in Section 2.2.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact support. Exchanges are subject to product availability and may require payment of any price difference.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues within the 30‑day window.
• Return the item in its original condition and packaging.
• Cover any additional shipping costs if the return is not due to a defect or error on our part.

7. Legal Disclaimers

All refunds and returns are governed by applicable consumer protection laws. This policy does not affect your statutory rights. getexpo reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.

8. Contact Information

If you have questions regarding this Refund and Returns Policy, please reach out to us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: 123 Expo Avenue, Suite 100, Austin, TX 78701, USA